Terms & Conditions

Effective Date: September 28, 2026

Welcome to Avendrae Senior Living Consulting (“Avendrae,” “we,” “us,” or “our”). These Terms & Conditions govern your use of our website and consulting services. By using this website, submitting an inquiry, scheduling a consultation, or engaging Avendrae for services, you agree to these Terms & Conditions.

Consulting Services

Avendrae provides professional consulting services for senior living owners, administrators, operators, and organizations. Services may include operational support, compliance and survey readiness, administrator support, new facility and owner guidance, staff development, policy and procedure review, facility assessments, and other consulting services agreed upon with the client.

The specific scope, schedule, fees, and deliverables for larger consulting engagements may be outlined in a separate proposal, Scope of Work, or Consulting Services Agreement.

Professional and Regulatory Disclaimer

Avendrae provides consulting and advisory services. Avendrae is not a governmental or regulatory agency, and our services should not be interpreted as approval, certification, legal representation, or regulatory authorization.

Consulting services and recommendations do not guarantee licensing, regulatory, survey, compliance, operational, financial, or business outcomes.

Clients remain responsible for understanding and complying with all laws, regulations, licensing requirements, policies, and professional requirements applicable to their facility and jurisdiction.

Consultations and Scheduling

Consultations are scheduled by appointment. Availability may vary based on location, project requirements, and scheduling.

Clients are responsible for providing accurate contact and scheduling information. Virtual consultations may be conducted through a third-party video-conferencing service.

Fees and Payment

Fees for services are communicated before services are provided. The Virtual Consultation is currently priced at $150 for 60 minutes unless otherwise stated.

Larger projects may require a proposal, signed agreement, deposit, or other payment arrangement before work begins.

Payments may be processed through third-party payment providers. Additional terms imposed by those providers may apply.

Cancellation and Rescheduling

For scheduled consulting services and consultations:

Cancellations made more than 72 hours before the scheduled service generally will not incur a cancellation fee, except for any nonrefundable travel-related expenses when applicable.

Cancellations made 24–72 hours before the scheduled service may be subject to a fee of up to 50% of the scheduled service price.

Cancellations made less than 24 hours before the scheduled service, including same-day cancellations and no-shows, may be subject to a fee of up to 100% of the scheduled service price.

Rescheduling availability is not guaranteed and may be subject to scheduling limitations.

Travel and On-Site Services

Local travel may be incorporated into certain consulting packages. Mileage, lodging, parking, tolls, and other approved travel expenses may apply for services outside the local service area or requiring overnight or out-of-state travel.

Applicable travel expenses and arrangements will be communicated before the engagement whenever reasonably practicable.

Client Responsibilities

Clients agree to provide accurate and reasonably complete information necessary for Avendrae to perform the agreed services.

Clients are responsible for decisions made regarding their facility, employees, residents, policies, operations, regulatory compliance, and implementation of consulting recommendations.

Confidentiality

Avendrae will use reasonable care when handling confidential business information provided during a consulting engagement.

Clients should not submit unnecessary sensitive resident information, medical information, Social Security numbers, passwords, financial account information, or other highly sensitive information through general website forms or ordinary email.

When confidential facility or resident-related information is necessary for an engagement, appropriate methods for sharing and handling that information should be established.

Intellectual Property

Unless otherwise agreed in writing, the Avendrae name, branding, website content, proprietary consulting materials, frameworks, templates, and original resources remain the property of Avendrae Senior Living Consulting.

Client-specific deliverables may be used by the client for their internal business purposes unless otherwise stated in the applicable agreement.

Third-Party Services

Our website and services may use or link to third-party platforms for scheduling, video meetings, payments, email, website hosting, and other business functions. Avendrae is not responsible for the availability, security, policies, or practices of third-party services.

Limitation of Liability

To the extent permitted by applicable law, Avendrae will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or consulting services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

No Guarantee of Results

Every senior living organization and regulatory situation is different. Recommendations are based on the information available at the time services are provided.

Avendrae does not guarantee any particular licensing decision, inspection or survey result, regulatory determination, financial result, occupancy level, operational outcome, or other business result.

Changes to These Terms

We may update these Terms & Conditions periodically. Updates will be posted on this page with a revised effective date.

Contact Us

Questions regarding these Terms & Conditions may be directed to:

Avendrae Senior Living Consulting
jennifer@avendrae.com